Problem
In the Mirakl integration, product import files can sometimes remain in status “In progress” for an unusually long time. In these cases:
The import in Channel Pilot Pro does not complete.
Some products may already be listed and online on the marketplace.
Other products may have errors, but no feedback is returned to Channel Pilot Pro.
The process appears “stuck” and no further status updates are shown.
Reason / Root cause
If the marketplace (Mirakl-based) does not properly finish processing an import file or does not return a final result (success or error) via the API, Channel Pilot Pro cannot complete the process or display detailed error messages.
In such situations, the issue is on the channel / marketplace side, not within Channel Pilot Pro.
Channel Pilot Pro is technically unable to “force” completion or retrieve missing feedback if the marketplace does not send it.
What you can do
Note the affected channel, shop, and, if possible, example SKUs of products contained in the stuck import(s).
Check whether newer imports are processed normally.
Contact the marketplace support (e.g. Carrefour, Hornbach, …) and provide them with:
Date and time of the affected import(s)
Channel / shop information
Example SKUs
Ask the marketplace to:
Check why the import(s) remain in status “In progress”
Complete the processing or provide the missing error details
Only once the marketplace has correctly finished the process and returned a final status will Channel Pilot Pro be able to show a completed import state and any associated error messages.