Channel Pilot Solutions

In addition to spoken error messages, MediaMarkt/Saturn also has codes with different meanings:

Error codes

No tickets or conversations found

Try selecting a different creation date range.

Tickets and conversations you've started through the messenger will appear here.

No tickets or conversations created by you

Try using different keywords or checking for typos.

Try selecting a different update date range.

Find answers and get help from Intercom Support and Community Experts

Conversations you've started through the messenger will appear here.

No conversations created by you

No conversations found

Title

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Empty Help Center

Uh oh. That page doesn’t exist.

Home

Search results

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.

No tickets created by you

No tickets found

Conversations and tickets in {topic}

Conversations and tickets in {topic} // {subtopic}

Volume, creators and topics for your company.

Insights

Top creators

AI topics

Track the progress of all tickets and conversations related to your company.

Customer Portal.

Track the progress of all tickets related to your company.

Tickets portal.

{assigneeName} needs more information from you

Tickets

No access to tickets portal

Search

Skip the search. Describe what you’re trying to do and get a grounded answer.

Browse articles and guides in this topic.

Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

Prototype answer unavailable

I’ve got this page open. Ask me anything about it and I’ll answer from the docs.

Kürzel	Betroffenes Attribut	Erläuterung
ATS	Scope of delivery	Please state the scope of delivery in full (quantity + product and any accessories)
ATD	Device Type	State a valid and generic product type
ATC	Color	Please fill in color and color (standardized) correctly. Please do not enter “not available” or “NV”, but black, gray, yellow, etc. depending on the color.
CAT	Category	Your product is in the wrong category please place the product in the correct category
DSM	Description	Please insert a detailed product description.
DSW	Description	Please avoid web links and/or spelling mistakes and/or check that the product description makes sense.
ELN	Energy Label New	Please upload the NEW energy label under “Energy Label (EU2017/1369)” and the energy datasheet under “Energy Datasheet (EU2017/1369)” as a PDF, which will be valid from MARCH 2021.
ELO	Energy Label Old	Please upload the energy label under “Energy Label” and the energy data sheet under “Energy Datasheet as PDF.
ECO	Energy efficiency class old	Please enter the attribute “Energy efficiency class”
ECN	Energy efficiency class new	Please enter the attribute “Energy efficiency class (EU 2017/1369)”
ELE	Energy label error	The EEK class or the EEK scale on the EEK label does not match the information in the product data sheet. Please check the product data sheet or the energy efficiency scale attribute field
IMG	Image General	The product images are either blurred and/or the product is displayed too small. Please upload the images with a better quality / resolution according to the Content Guidelines with a new URL.
IMO	Other Images	Please do not show any packaging and/or logos. Replace these images with neutral images with a NEW URL.
IMM	Image Main	Please always keep the main image clean (white background; no additional information, logos, additional effects, collages, packaging or lettering). Replace these images with neutral images with a NEW URL. Please only show the main product and no other products/devices that are not included in the scope of delivery
LDE	Language DE	Please select the “Global” context and remove all entries for attributes with an identifier (ES).
LES	Language ES	Please select the “Global” context and remove all entries for attributes with an identifier (DE).
TTL	Title	Please enter only the model name or product name in the title. Attributes such as the product type or color will be added automatically.
TTB	Title	Please delete the brand from the title.
MEC	Multiple Errors category	Your product has errors in several error categories. Please check the error codes in the comment
EAN	EAN	You have entered 2 or more EANS. Please contact your partner manager and arrange for the incorrect EAN to be deleted.
AGE	Age restrictions	We currently do not accept products with an age restriction of over 18 years on the MMS Marketplace.